Terms and Conditions

General

• This website, irepair.co.nz, deals in all kinds of computer and phone repair and replacement. Please enable cookies in your browser for the best website experience.
• Please read all the documents on our website carefully before using our services, and read these terms and conditions before using this site.
• Nothing in these terms limits your rights under the Consumer Guarantees Act 1993.

Fees and Charges

• Full payment must be received beforehand, and a detailed invoice will be provided.
• All fees and repair charges for our services include GST, wherever applicable. Once we have accepted an order, the price will not change.
• We may charge an assessment fee for liquid-damaged devices, or where we need to spend more time on a device.

Diagnostics and Repairs

• Request an instant quote for efficient service.
• Due to the design of the iPhone, iPad or smart device, it is possible that the device may show slight variations before and after it has been worked on. This is an unavoidable aspect of the repair process. By submitting your phone or device for repair, you acknowledge and accept that iRepair Limited and its engineers and staff are not responsible for these changes.
• iRepair will endeavour to contact the customer on multiple occasions within 3 months. After 3 months, if pickup or delivery is not arranged, the device becomes the property of iRepair Limited.

Payment Methods

We accept payment by Eftpos, credit card, cash, internet banking, Afterpay and ZIP. Account billing is available for schools and businesses.

You can also pay us by any other payment method we notify on this site from time to time. We will provide a detailed receipt once payment is received.

Liability

iRepair Limited is not responsible for loss of profit or any direct, indirect, special, incidental or consequential damage occurring during or after a device service. By submitting your phone or device for repair, you agree that you do not hold iRepair Limited or any of its engineers and staff responsible for this.

We are not liable for any loss of data or software during a repair. Please back up all of your data before bringing your device to us. While we have an advanced security system in place, we do not guarantee that this site or the data on it is free of viruses.

Warranty

iRepair provides a 90-day warranty on all repairs, excluding liquid damage and logic board repairs.

The warranty only covers faults in, or caused by, the parts installed or the repair itself. Impact or physical damage voids your warranty.

Refunds

We do not offer refunds for a change of mind.

Once we approve a refund request, please bear with us while we process your refund.

Privacy Policy

Providing some information is optional. We only ask for details that are important for effective service and communication with you.

We do not sell your personal information. We only share it with the providers we need to complete your repair and payment, such as couriers and payment processors, and we keep the information you share with us private and secure.

Once you have shared your contact details, we will keep you updated on your repair. Please make sure all the details you give us are correct, and please read all the documents and understand our services before making a payment.

You have the right to ask us for a copy of your device repair information at any time. To change or add any details, call us on 021 247 4663 or email sales@irepair.co.nz. Contact us any time with questions about our services.

We may ask for some personal and confidential information, such as:

• Name
• Company or job title (optional, to show on your GST invoice)
• Contact information (phone number and address)
• Password or passcode (optional, to test the device before and after the repair)
• Invoices and payment receipts

Last updated 19 October 2026.