Filing a claim for a damaged device? iRepair provides detailed insurance assessment reports for all major NZ insurance companies from $89.99. Most insurers reimburse the cost of the report.
Within the report, we include your information, device information, the issues with the device, cost and timeframe to repair (if possible), or why the device cannot be repaired, along with photos showing any physical damage.
We cover liquid damage assessment, diagnostic assessment for unknown faults, no power issues, and logic board faults — including testing and checking the device to determine the cause of the problem.
We provide reports for all major NZ insurance companies: AA, Tower, FMG, AMI, State, Aon, Vero, AIA, and NZI. Most insurance companies reimburse the cost of the report as part of your claim.
Most contents and device insurers in New Zealand require a written assessment from an independent repairer before paying out a claim. We produce detailed, insurer-ready reports for every device type we service.
A good insurance report makes the difference between a smooth payout and weeks of back-and-forth with the insurer. Here's what goes into every report we produce.
Walk in to 391 Rosebank Road, Avondale during business hours — no appointment needed. We’ll run a free diagnostic, explain the fault in plain language, and quote the repair before any work begins. Most common repairs are finished the same day; anything more involved, we’ll give you a firm pickup time.
Outside Auckland? We run a free nationwide courier service — pack your device, drop it at any NZ Post location with our prepaid label, and we return it the same way once the repair is complete. Ten-plus years of experience and a 90-day warranty on every repair, covering both the parts and the workmanship.
An insurance assessment report is a written diagnostic from a qualified repairer that documents a device's faults, confirms whether the damage matches the claimed incident, and provides a repair cost or replacement recommendation. Insurers use it to decide how to settle the claim.
We charge a small flat fee for the report itself, which is credited back against the repair cost if the insurer approves the repair with us. Call 09 820 9147 or drop in for the current fee — most customers recover it through the claim itself.
Most reports are ready within 24 to 48 hours of drop-off. Complex cases like water damage or logic board faults may need an extra day so we can run full diagnostics. We'll give you an ETA when you leave the device.
We've produced reports for claims through AMI, State, Tower, AA Insurance, Vero, Cove, and every major New Zealand device-insurance provider. Our report format is accepted by all of them — no specific insurer relationship is required.
Yes — if the insurer approves the repair, we can complete the work directly and invoice the insurer or the policyholder depending on how your claim is structured. If the insurer elects to replace the device, we can still help you set up the replacement.
Device make, model, serial/IMEI, physical condition photos, diagnostic results, fault description, cause assessment (matched to the claimed event), itemised repair cost, and a recommendation on repair versus replacement. Everything an assessor needs to process the claim.
Need something else repaired? We service every major device category in-house.