General

• This website, irepair.co.nz, deals in all kinds of computer/phone repair and replacement. Please enable the access to cookies on your desktop for a better website experience.
• Please read all the documents on our website carefully before availing our services. Also, read the terms and conditions before using this site.

Diagnostics and Repairs

Fees and Charges

• Full payment must be received beforehand, and a detailed invoice must be delivered.
• All fees and repair charges levied on our services include GST, wherever applicable. Once we have accepted an order with us, we will not entertain any price change henceforth.
• We may charge you an assessment fee on liquid-damaged devices or where we need to spend more time

• Request for an instant quote for efficient service.
• Due to the design of the iPhone, iPad or Smart device, it's possible that the device might show slight variations before and after it has been worked on. This is an unavoidable aspect of the repair process. By submitting your phone or device for repair, you acknowledge and accept that iRepair Limited and its engineers and staff are not responsible for these changes.
• iRepair will endeavour to contact the customer on multiple occasions within 3 months. After 3 months, if pickup or delivery is not arranged, the device becomes the property of iRepair Limited.

Payment Method

We accept payment through various channels like : Eftpos, Credit Cards, Cash, Internet Banking, Afterpay and ZIP

Billing (For Schools and Business Accounts).

You can also pay us through any other preferred mode of payment, as notified by us on the site from time to time. We will provide you with a detailed receipt once the payment is received at our end.

iRepair Limited is not responsible for loss of profit or any direct, indirect, special, incidental, or consequential damage occurring during or after device service. By submitting your phone or device for repair hereafter, you agree that you do not hold iRepair Limited nor any of its engineers and staff responsible for this matter

We will not be liable for any kind of data or software loss during the repair. It is advised to bring your device to us only after you have taken a backup of all the data. While we have an advanced security system in place, we don’t guarantee that the site or the data on our website is virus-free.

Liability

Warranty

iRepair provides a 90 days on all repairs (Excluding: liquid damage and logic board repair)

The warranty only covers faults of or caused by parts installed or the repair itself.Impact or physical damage voids your warranty

Refunds

In case you change your mind and ask for a refund, such requests will not be entertained.

Once we approve your refund request, please cooperate with us and be patient as we process your refund amount.